These are some of the most common questions we get asked on a daily basis, please do not hesitate to call us @ 604-322-6228 or email us @ This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any further inquiries!

What do I do after a motor vehicle accident?

  • Stay Calm & Don’t Panic – Make sure you and anyone else in your vehicle is ok. If any medical assistance is required, call 911.
  • When it is safe or it is possible, pull over to the side with the other vehicle then exchange the following information: License plate number, year, make and model, names, address, & driver’s license number.
  • If possible, try and find any witness who is in the vicinity and aquire their personal information as well
  • If a police did attend the scene, ask him/her for a police file number
  • Last item on the list, take some pictures of the accident scene if possible

Who and where do I call to report my motor vehicle accident?

  • If you are insured with ICBC – 604-520-8222 or you can report your claim online at
  • If you are insured with Canadian Direct Insurance – 604-699-3741
  • OR you can call us at Penney Auto Body, your auto body collision repair specialists @ 604-322-6228 and we will guide you through the claims process

What do I do after filing my claim with ICBC or Canadian Direct Insurance?

  • Once you obtain a claim number or a claim sheet, you can contact us Penney Auto Body through phone – 604-322-6228 or email – This email address is being protected from spambots. You need JavaScript enabled to view it. to book your vehicle in for repairs.

Do I qualify for a rental vehicle or courtesy car?

  • Whether if you are covered for a rental vehicle or not, we at Penney Auto Body will offer you a courtesy car while yours is being repaired ~ free of charge.  In some cases where we might not be able to supply you with a courtesy car, we will arrange a rental vehicle for your usage.

How long will it take for my car to be repaired?

  • Of course this depends on the severity of repairs on your vehicle; we will however explain the repair process with you when you drop off your vehicle. Please refer to our repair process page for more information.